Free Online Open Source Customer Support Solution For Businesses

It is very important to reply to customer queries timely and efficiently in today's competitive business market to retain existing customers and expand
business. Here is solution osticket is an open source customer support system with tickets. Osticket offers following features
Web-based Platform

Customer Portal
Autoresponder
Email Integration
Role-based Access
Collision Avoidance
Ticket Assignment
Ticket Transfer
Due Dates
Alerts & Notices
Dashboard & Reports
Canned Responses
Internal Notes
Attachment Support
Email Templates
Ticket Filters
Help Topics
Knowledge Base
API